Local Pickup Policy

When placing your order through our online shop, you can select Dunedin Pickup if you would like to pick up your order free of charge.

– Please allow 1 -3 business days to process your order. Our pickup hours are 10am to 6pm Tuesday, Thursday and Saturday.

– We will send you an email when your order is ready along with instructions.

– Orders will be available for you to pick up for 14 days. We will send you a reminder email during this time. After 14 days, we will cancel your order and refund your payment, minus a 10% restocking and cancelation fee to cover our prep time and payment processing fees.

– Please note that our pickup location is not a shop, and so you will not be able to browse, smell things, see products or shop in person at this location.

– Our team cannot accept payments and cannot prepare orders for you on the spot.

If you have any questions please contact us via email at customercare@hippy.nz for further assistance.